Shipping policy

📦 Shipping & Delivery

Hey there! 👋
Thanks for choosing SupperPug — we really appreciate every single order! ❤️

Here’s how our shipping works 👇

🚀 When do we ship?

We ship all orders the next working day after you place them.
If you order before 12:00 noon (UK time), we’ll do our best to send it the same day.

📅 Please note: we don’t ship on weekends — orders placed on Saturday or Sunday will be dispatched on Monday.


📮 Delivery options

💌 Royal Mail 2nd Class – FREE
All orders include free UK delivery via Royal Mail 2nd Class.
This usually takes about 3–4 working days to arrive.

Need it faster?
You can upgrade your delivery at checkout:

  • Royal Mail 1st Class – usually 1–2 working days

  • Royal Mail Next Day Delivery – for those who just can’t wait! 🚀

These faster options come with an additional charge, as set by Royal Mail.


💬 What we promise

We promise that your order will be packed with care and shipped the next working day — guaranteed.
Once it’s with Royal Mail, it’s out of our paws 🐾, but we’re always here if you need help.


⏳ Didn’t get it yet?

If your order hasn’t arrived after 7 working days, just drop us a quick message — we’ll sort it out together.


Thank you for supporting SupperPug — every order means the world to us! 💖