Shipping policy

📦 Shipping & Delivery

Hey there! 👋
Thanks for choosing SupperPug — we really appreciate every single order! ❤️

Here’s how our shipping works 👇

🚀 When do we ship?

We ship all orders the next working day after you place them.
If you order before 12:00 noon (UK time), we’ll do our best to send it the same day.

📅 Please note: we don’t ship on weekends — orders placed on Saturday or Sunday will be dispatched on Monday.

📮 Delivery options

💌 Royal Mail 2nd Class – FREE
All orders include free UK delivery via Royal Mail 2nd Class.
This usually takes about 3–4 working days to arrive.

⚡ Need it faster?
You can upgrade your delivery at checkout:

Royal Mail 1st Class – usually 1–2 working days
Royal Mail Next Day Delivery – for those who just can’t wait! 🚀

These faster options come with an additional charge, as set by Royal Mail.

💬 What we promise

We promise that your order will be packed with care and shipped the next working day — guaranteed.
Once it’s with Royal Mail, it’s out of our paws 🐾, but we’re always here if you need help.